[Deluxe Accommodation] ("we", "our", or "us") is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Who We Are
We operate high-quality, clean, and luxurious convent-style accommodations. This policy applies to all guests, visitors, and users of our services.

2. What Information We Collect
We collect and process the following types of personal data: - Full name, email address, phone number - Payment and billing details (processed securely via third-party platforms) - Identification documents (if required by local law) - Booking preferences, dates, and communication history - IP address and browser/device data when using our website

3. Legal Basis for Processing
Under GDPR, we process your personal data based on one or more of the following lawful bases: - Contractual necessity: to manage bookings and provide services - Legal obligation: to comply with legal or regulatory requirements - Legitimate interest: to improve services, enhance security, and protect our property - Consent: for marketing communications (you can withdraw at any time)

4. How We Use Your Information
We use your data to: - Confirm and manage your reservation - Contact you with updates related to your stay - Ensure legal compliance and guest security - Personalize your experience and gather feedback - Send occasional marketing emails (only if you've opted in)

5. Sharing Your Data
We do not sell or rent your personal data. We may share it with: - Service providers (e.g., booking platforms, payment processors) - Legal authorities if required by law or in response to legal requests - IT support and hosting providers, under strict data protection agreements

6. Data Retention
We retain personal data only as long as necessary for the purposes outlined above or as required by law. After that, your data is securely deleted or anonymized.

7. Your Rights Under GDPR
You have the right to: - Access the personal data we hold about you - Correct inaccurate or outdated data - Request data deletion ("right to be forgotten")
- Restrict or object to data processing - Receive a copy of your data ("data portability") - Withdraw consent at any time To exercise these rights, contact us at: info@deluxeaccommodation.co.uk

8. Data Security
We take data protection seriously. Your personal information is safeguarded using industry-standard encryption, firewalls, and secure third-party platforms.

9. Cookies & Website Tracking
Our website uses cookies to enhance user experience and gather analytics. You can manage your preferences through your browser settings or our cookie banner.

10. Updates to This Policy
We may update this policy from time to time to reflect changes in legal requirements or our services. The latest version will always be available on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or your data, please contact us: Email: info@deluxeaccommodation.co.uk Phone: 0207 717 5248